Get a Call

curl -X GET "https://api.chanl.ai/api/v1/calls/695d6957e21c0ceb325c394d" \
  -H "Authorization: Bearer <access_token>"

const response = await fetch(`https://api.chanl.ai/api/v1/calls/${callId}`, {
  headers: {
    'Authorization': 'Bearer ' + accessToken
  }
});

const { data } = await response.json();
console.log('Call:', data.call);
console.log('Summary:', data.call.summary);

import requests

response = requests.get(
    f'https://api.chanl.ai/api/v1/calls/{call_id}',
    headers={'Authorization': f'Bearer {access_token}'}
)

call = response.json()['data']['call']

{
  "success": true,
  "data": {
    "call": {
      "id": "695d6957e21c0ceb325c394d",
      "workspaceId": "ws_123",
      "status": "ended",
      "direction": "inbound",
      "origin": "real",
      "customerName": "John Smith",
      "customerPhone": "+1234567890",
      "agentName": "Agent One",
      "startTime": "2026-01-06T10:00:00Z",
      "endTime": "2026-01-06T10:03:00Z",
      "duration": 180,
      "score": 85,
      "externalReferenceIds": {
        "orderId": "ORDER-12345",
        "customerId": "cust_abc123"
      },
      "summary": {
        "sentiment": {
          "beginning": "neutral",
          "ending": "positive",
          "trend": "improving"
        },
        "topics": ["order status", "shipping"],
        "keywords": ["order", "delivery", "tracking"],
        "actionItems": {
          "agentCommitments": ["Send tracking email"],
          "customerActions": [],
          "followUpRequired": false
        },
        "qualityMetrics": {
          "resolutionConfidence": 0.92,
          "empathyScore": 0.85,
          "complianceScore": 0.95
        }
      },
      "metrics": {
        "duration": 180,
        "talkTime": {
          "total": 160,
          "agent": 90,
          "customer": 70
        },
        "responseTime": {
          "average": 1200,
          "max": 3500
        },
        "silence": {
          "total": 20,
          "count": 5
        },
        "interruptions": {
          "total": 2,
          "byAgent": 1,
          "byCustomer": 1
        }
      },
      "extractedData": {
        "email": {
          "value": "john@example.com",
          "confidence": 0.95
        },
        "orderNumber": {
          "value": "ORDER-12345",
          "confidence": 0.98
        },
        "custom": {
          "policyNumber": {
            "value": "POL-12345",
            "confidence": 0.92,
            "source": "transcript"
          }
        }
      },
      "transcriptId": "695d6957e21c0ceb325c394c",
      "createdAt": "2026-01-06T10:00:00Z",
      "updatedAt": "2026-01-06T10:05:00Z"
    }
  }
}

{
  "success": false,
  "error": {
    "code": "NOT_FOUND",
    "message": "Call not found"
  }
}