Chanl Overview
The backend platform for AI agents — tools, knowledge, memory, testing, and monitoring
What Is Chanl?
Every AI agent team builds the same six backend services from scratch: tool execution, knowledge retrieval, persistent memory, quality evaluation, automated testing, and conversation analytics. Chanl provides all of them out of the box — so you can focus on the conversation design that actually differentiates your product.
You keep your voice platform (VAPI, Retell, Bland, Twilio). Chanl is the layer underneath that makes your agents intelligent, testable, and observable.
Build → Test → Monitor
Build
Give your agents superpowers. Connect tools (CRM, order lookup, ticket creation), upload a knowledge base (docs, FAQs, policies), and enable persistent memory (customer context across conversations) — all exposed via a single MCP endpoint.
Test
Stop embarrassing AI failures. Create scenarios with AI personas — from polite customers to hostile complainers — and score every response automatically with scorecards. Run hundreds of tests in minutes, not days.
Monitor
Every conversation gets a grade. Full transcripts, real-time analytics, and smart alerts when quality drops or an agent goes off-script. You find out from your dashboard, not from Twitter.
What Chanl Replaces
| Without Chanl | With Chanl |
|---|---|
| Build a tool execution runtime | Tools + Toolsets + MCP Server |
| Build a RAG pipeline | Knowledge Base — upload docs, get semantic search |
| Build a persistent memory store | Memory — customer, agent, and session scoped |
| Build a quality evaluation system | Scorecards — auto-grade every conversation |
| Build an automated testing harness | Scenarios + Personas |
| Build conversation analytics | Analytics + Transcripts |
How It Works
Your agent platform handles the conversation. Chanl handles everything behind it.
During a call, your agent queries the knowledge base, reads customer memory, and calls tools — all via MCP. After the call, Chanl transcribes it, scores it against your criteria, and feeds the data into analytics. No extra code on your side.
Get Started
Getting Started
Connect your first agent and run a test in 5 minutes
MCP
Set up the MCP connection that powers everything
Integrations
Platform-specific setup guides for VAPI, Retell, Bland, Twilio