Integrations
One protocol, every platform — connect VAPI, Retell, Bland, Twilio, or any MCP client to Chanl
Integrations
You pick the voice platform. Chanl provides the backend. One MCP connection gives your agents knowledge search, persistent memory, custom tools, and automated quality scoring — regardless of which platform runs the conversation.
Supported Platforms
VAPI
Native MCP support. Connect in under 2 minutes. Full tool discovery, knowledge search, and memory.
Retell
Real-time conversational AI. MCP integration with automatic tool and knowledge access.
Bland
Enterprise voice AI. MCP connection for tools, knowledge, and call scoring.
Twilio
Programmable voice and SMS. Connect via MCP SDK for multi-channel agent backends.
What Every Integration Gets
| Capability | What It Does |
|---|---|
| Knowledge Base | Agents search your docs, FAQs, and policies during calls — no hallucinations |
| Persistent Memory | Customer context follows them across every conversation and channel |
| Custom Tools | Call any API mid-conversation — CRM, orders, payments, tickets |
| Scorecards | Every conversation graded automatically against your quality criteria |
| Analytics | Call volume, sentiment, resolution rates — real-time dashboards |
| Alerts | Get notified via Slack, email, or webhook when quality drops |
How It Works
Every integration connects the same way — your platform's agent calls into Chanl's MCP endpoint:
Build once in Chanl. Connect everywhere via MCP.
Any MCP-compatible client works — not just voice platforms. Claude Desktop, Cursor, Claude Code, and custom applications can all connect to your Chanl workspace.
Which Integration Is Right for You?
| If You Use... | Start Here |
|---|---|
| VAPI for voice agents | VAPI Integration — native MCP, fastest setup |
| Retell for conversational AI | Retell Integration — full MCP support |
| Bland for enterprise voice | Bland Integration — MCP connection |
| Twilio for voice + SMS | Twilio Integration — multi-channel via SDK |
| Something else | MCP docs — any MCP client works |