Calls Commands Import, list, get, and delete calls from the CLI
Manage the full lifecycle of call data -- import transcripts and audio, list and filter calls, get details with analysis, and clean up old records.
Command Description chanl calls importImport a call from transcript, audio, or file chanl calls listList calls with filters and pagination chanl calls get <id>Get call details, analysis, and transcript chanl calls delete <id>Delete a call (single or bulk)
chanl calls import \ --transcript "Agent: Hello, how can I help you?\nCustomer: I have a billing question." Call Imported ───────────────────────────────── ID: 695d6957e21c0ceb325c394d Status: processing chanl calls import --transcript-file ./call-transcript.txt chanl calls import --audio-url "https://storage.example.com/call-123.mp3" chanl calls import \ --transcript-file ./transcript.txt \ --customer-name "Maria Chen" \ --customer-phone "+1234567890" \ --agent-name "Sarah" \ --direction inbound \ --external-ref orderId=ORDER-55821 \ --external-ref customerId=cust_abc123 \ --analysis-fields sentiment,topics,quality \ --scorecard scorecard_abc123 chanl calls import --file call-data.json Option Description --transcriptTranscript text string --transcript-filePath to transcript file --audio-urlURL to audio recording --audio-idReference to uploaded audio --fileJSON file with all import data --customer-nameCustomer's name --customer-phoneCustomer's phone number --agent-nameAgent's name --directioninbound, outbound, or web--external-refExternal reference key=value (repeatable) --analysis-fieldsComma-separated: sentiment, topics, quality, keywords, followups, predictions, metrics --scorecardScorecard ID to auto-evaluate --webhook-urlOverride webhook URL
Calls ────────────────────────────────────────────────────────────── ID Customer Duration Status Sentiment 695d6957e21c0ceb325c394d Maria Chen 3m 45s ended neutral 695d6957e21c0ceb325c394e Jane Smith 2m 30s ended positive 695d6957e21c0ceb325c394f Bob Wilson 1m 15s ended negative chanl calls list --status ended --direction inbound chanl calls list --customer-name "Maria" chanl calls list --start-date 2026-01-01 --end-date 2026-01-31 chanl calls list --external-ref orderId=ORDER-55821 chanl calls list --page 2 --limit 50 { "calls" : [ { "id" : "695d6957e21c0ceb325c394d" , "customerName" : "Maria Chen" , "duration" : 225 , "status" : "ended" , "sentiment" : "neutral" } ], "pagination" : { "page" : 1 , "limit" : 20 , "total" : 3 } } Option Description --statusFilter: queued, processing, ended, failed --directionFilter: inbound, outbound, web --customer-nameFilter by customer name (partial match) --start-dateFilter by start date (YYYY-MM-DD) --end-dateFilter by end date (YYYY-MM-DD) --external-refFilter by external reference key=value (repeatable) --pagePage number (default: 1) --limitItems per page (default: 20) --jsonOutput as JSON
chanl calls get 695d6957e21c0ceb325c394d Call: 695d6957e21c0ceb325c394d ──────────────────────────────────── Customer: Maria Chen (+1234567890) Agent: Sarah Duration: 3m 45s Status: ended Direction: inbound Analysis: Sentiment: negative → neutral (improving) Topics: damaged item, refund request, shipping Keywords: laptop, damaged, replacement Quality Score: 78% External References: orderId: ORDER-55821 customerId: cust_abc123 Transcript Preview: Agent: Thank you for calling Acme Support... Customer: I received a damaged laptop... [Use --full-transcript to see complete transcript] chanl calls get 695d6957e21c0ceb325c394d --full-transcript chanl calls get 695d6957e21c0ceb325c394d --json chanl calls delete 695d6957e21c0ceb325c394d Are you sure you want to delete call 695d6957e21c0ceb325c394d? (y/N) y ✓ Deleted call: 695d6957e21c0ceb325c394d Skip confirmation:
chanl calls delete 695d6957e21c0ceb325c394d --force chanl calls delete --bulk 695d6957e21c0ceb325c394d,695d6957e21c0ceb325c394e,695d6957e21c0ceb325c394f Deleting 3 calls... ✓ Deleted 3 calls Option Description --bulkComma-separated IDs for bulk delete --delete-filesAlso delete associated storage files --forceSkip confirmation prompt
chanl calls import \ --transcript-file ./transcript.txt \ --customer-name "Maria Chen" \ --scorecard scorecard_abc123 \ --analysis-fields sentiment,topics,quality chanl calls list --external-ref orderId=ORDER-55821 --json | \ jq -r '.calls[].id' chanl calls list --start-date $( date +%Y-%m-%d ) --json | \ jq -r '.calls[].id' > today-calls.txt for file in ./transcripts/*.txt ; do chanl calls import --transcript-file " $file " sleep 1 done chanl calls list --json | \ jq -r '.calls[].id' | \ while read id ; do chanl calls get " $id " --full-transcript --json | \ jq -r '.transcript' > "${ id }.txt" done chanl calls list --end-date 2025-12-01 --json | \ jq -r '.calls[].id' | \ xargs -I {} chanl calls delete {} --force